Student FAQs

This page covers some of the common queries and issues new students face while adjusting to online learning. Topics covered on this page include changing the password to your school email, accessing your courses, and accessing your grades.

  • The most likely issue is that the file size is too large to be uploaded.
  • You would need to share your file via Google Drive, Dropbox, or any other online file-sharing service. Once you have uploaded your file to one of these services, share it with your lecturer.
  • All our courses have an enrollment, start and expiry date. You will not see your past courses following the expiry date.
  • You are most likely unable to see any course content because you have yet to be assigned to a group or section. If this is the case, please contact the course lecturer who will assign you to a group. If this is not the case, contact your programme head immediately, explaining your situation.
  • Usually it takes up to 48 hours for your courses to appear on the eLearning Platform after you have registered on SONIS.
  • If you are still not seeing your courses within this time frame, inform your Programme Head of the issue or send a screenshot to us verifying your registration on SONIS.
  • You can contact your lecturer by going to the "Course Contact" block located on the right side of your course page. You have two options: email your lecturer or send him/her a message through the eLearning Platform.
  • We are available on evenings between the hours of 5:00PM and 10:30PM. Any technical issues on the eLearning Platform should be forwarded to us at
  • If you are not seeing your grades on the eLearning Platform, you need to contact your course lecturer via the "Course Contacts" block to the right of the course page.
  • It is advised that students do not use mobile devices when attempting a quiz. This is because when a notification is displayed or popped up onscreen, the platform automatically closes the quiz and registers your attempt as complete.
  • Any issues with Grades must be mentioned to your Course lecturer via the "Course Contact" block on your course page.